Policies/Order Info
How To Order/Shipping Information/Privacy Statement

How To Order/Shipping Information/Privacy Statement

Ordering

     1.  Online through our shopping cart at this site

     2.  By Mail - (Corporate Office only -- not a physical storefront)

            Tango Rouge Ballroom Dancewear

            c/o Dancemasters Studio

            10675 E. Northwest Highway, Suite 2600B

            Dallas, TX  75238

    

We accept Visa, MasterCard, and Discover cards.  We also accept cashier's checks or money orders.  Please do not send cash.

Taxes are only charged in states where the state specifically requires internet/mail order tax. Taxes vary by state.

Warranty: All of our garments and shoes are carefully inspected for quality and defects. If there are manufacturing defects, the garment will be replaced.

Please Note:  Colors sometimes vary from photos and electronic images, something which we cannot control. Therefore, if you are matching a color or if you are concerned about the actual color of a new garment, we urge you to request a fabric swatch to avoid disappointment.

How to Return or Exchange

Because your satisfaction is very important to us, we want to hear from you if you have a problem with a product purchased from Tango Rouge Ballroom Dancewear.  Please email info@tangorougeballroomdancewear.com for a 24 hour response to your concern. 

  • Returns or exchanges are permitted within 7 days from receipt of merchandise.
  • All returns or exchanges must be authorized by Tango Rouge Ballroom Dancewear to ensure proper handling of your return/exchange.  Email us for return instructions prior to shipping merchandise back. Enclose the Return/Exchange Form with your return.
  • A 15% restocking fee will be deducted from your refund if the return does not have a Return Authorization and Return/Exchange Form.
  • Returns received after 10 days from receipt of merchandise will be assessed a 15% restocking fee.
  • There are no exchanges or returns on custom orders- so please make sure your measurements and specifications are correct.
  • All returned or exchanged merchandise must be in original new condition, unworn and with original packing.  Please try on shoes on carpet to avoid scuffed bottoms. 
  • Customer is responsible for all shipping costs on returns.  For your protections, please insure all returned goods.
  • For exchanges, customer will pay reshipping charges.  Please call or email us to notify us of an exchange and we will inform you how to pay your reshipping fees. 
  • Refunds take 2 to 3 weeks to process and will be credited to your credit card account. Refunds are for the cost of the merchandise only. Shipping charges are non-refundable.
  • We are not responsible for lost or stolen return packages.  It is the buyer's responsibility to file claims with the carrier upon the discovery of the problem.  Proper refunds will not be made until the merchandise has been returned.
  • We send merchandise to our customers via priority mail with delivery confirmation (within the US), USPS, or UPS.  Let us know by email or phone if you plan to go out of town so that we can hold the parcel until your return.
  • While our manufacturers make every effort to provide uniformity in sizing, individual exceptions may occur, which is beyond our control.  We will only be responsible for the reshipping charges if we made an error in shipping the wrong style, size or color. 

Exchanges will not be sent until reshipping charges are paid.  Products received for exchange will be held until reshipping fee is paid.  Please contact us to receive your Return/Exchange Form and to pay re-shipping charges.

    Delivery Options and Costs 

    At this time, Tango Rouge Ballroom Dancewear ships merchandise to locations within the United States and U.S. territories.  Additionally, we ship merchandise to Canada, but not to other international locations.  Please contact us if you have questions about shipping to locations within these areas.

    Shipping will take 3 to 4 days providing we have the item in stock. If the item is out of stock, it will take 3-4 weeks to reorder and ship. Custom-made orders require 3-6 weeks to process.  Shipping and handling fees for standard delivery will be charged according to the total order amount as shown below. Merchandise will be sent by Registered Mail or UPS.  We have found this method to be the most affordable to our customers. You must provide a valid street address for any order. UPS will not deliver to a PO Box. Please allow extra business days if a holiday falls on or between the order date and expected delivery date.
     Our shipping department is tops: most orders are shipped by standard delivery within 24 hours of receipt with no additional rush charges!

    Total Order Amount

    Dancewear -

    (Tops, Shirts, Pants,

    Skirts, Dresses, Vests)

    Shipping & Handling

    (Standard Delivery)

    $0-$100 $12.50
    $101-$200 $23.00
    $201-$300 $33.50
    $301-$500 $49.50
    $501 and over $64.00
    Ladies Ballgown, Latin Costume $40.00
    Men's Suits, Vest Sets $42.00
    Shoes/Pair $14.00

     

     

    We use USPS, UPS or FEDEX, depending on your delivery address.  You must provide a valid street address for any order we ship via UPS.  UPS will not deliver to a PO Box. If your address qualifies for NEXT DAY AIR, you can expect delivery according to the following schedule:

    Order Before

    TIME (EST)

    TIme (CST)

    Time (PST)

    Expected Delivery

    Monday 9:30 am

    Monday 10:30 am

    Monday  12:00 pm

    Tuesday

    Tuesday 9:30 am

    Tuesday10:30 am

    Tuesday 12:00 pm

    Wednesday

    Wednesday 9:30 am

    Wednesday 10:30 am

    Wednesday 12:00 pm

    Thursday

    Thursday 9:30 am

    Thursday 10:30 am

    Thursday 12:00 pm

    Friday

    Friday 9:30 am

    Friday 10:30 am

    Friday 12:00 pm

    Monday

    Saturday 9:30 am

    Saturday 10:30 am

    Saturday 12:00 pm

    Tuesday

    Sunday 9:30 am

    Sunday 10:30 am

    Sunday 12:00 pm

    Tuesday

    Privacy Statement

    Disclosing Information To Others
    We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is only for shipping use only.

    From time to time, we will send updates such as special offers, new arrivals. At any time, you may express your desire not to receive these mailings, either by sending us e-mail or following the remove instructions included in every mailing we send.

    For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

    The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

    We are committed to protecting your privacy as a member of the Internet community. This means never violating your privacy while you are visiting our site. If you have any questions about our privacy policy, please contact us.

    Terms of Use Statement

    You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

     

    We can be reached via e-mail at: info@tangorougeballroomdancewear.com.

    Enjoy our low prices and great selection, and the convenience of finding everything 
    you need all in one place. Our ballroom dancewear is a unique collection of quality ready-made
    and custom ballroom apparel and ballroom dance costumes you will love.
    Copyright © Tango Rouge Innovations, Inc. Dallas, Texas