How To Order/Shipping Information/Privacy Statement

How to Return or Exchange

Because your satisfaction is very important to us, we want to hear from you if you have a problem with a product purchased from Tango Rouge Ballroom Dancewear.  Please email info@tangorougeballroomdancewear.com or call (469) 877-6503  for a prompt response to your concern. 

• Returns or exchanges are permitted within 7 days from receipt of merchandise.
• All returns or exchanges must be authorized by Tango Rouge Ballroom Dancewear to ensure proper handling of your return/exchange.  Call for authorization number and instructions prior to shipping merchandise back. Enclose the Return/Exchange Form with your return.
• A 15% restocking fee will be deducted from your refund if the return does not have a Return Authorization and Return/Exchange Form.
• Returns received after 10 days from receipt of merchandise will be assessed a 15% restocking fee.
• There are no exchanges or returns on custom orders- so please make sure your measurements and specifications are correct.
• All returned or exchanged merchandise must be in original new condition, unworn and with original packing.  Please try on shoes on carpet to avoid scuffed bottoms. 
• Customer is responsible for all shipping costs on returns.  For your protections, please insure all returned goods.
• For exchanges, customer will pay reshipping charges.  Please call or email us to notify us of an exchange and we will inform you how to pay your reshipping fees. 
• Refunds take 2 to 3 weeks to process and will be credited to your credit card account. Refunds are for the cost of the merchandise only. Shipping charges are non-refundable.
• We are not responsible for lost or stolen return packages.  It is the buyer's responsibility to file claims with the carrier upon the discovery of the problem.  Proper refunds will not be made until the merchandise has been returned.
• We send merchandise to our customers via priority mail with delivery confirmation (within the US), USPS, or UPS.  Let us know by email or phone if you plan to go out of town so that we can hold the parcel until your return.
• While our manufacturers make every effort to provide uniformity in sizing, individual exceptions may occur, which is beyond our control.  We will only be responsible for the reshipping charges if we made an error in shipping the wrong style, size or color. 

Exchanges will not be sent until reshipping charges are paid.  Products received for exchange will be held until reshipping fee is paid.  Please contact us to receive your Return/Exchange Form and to pay re-shipping charges.